Privacy Policy

Lab-Easy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Laboratory Information System (LIS) and Radiology Information System (RIS) software and services.

We collect information that you provide directly to us, including: - Personal Information: Name, email address, phone number, organization details - Laboratory Data: Patient information, test results, diagnostic reports, and related medical data - Account Information: Username, password, and account preferences - Usage Data: Information about how you use our services, including log files, IP addresses, and device information - Payment Information: Billing details and transaction history (processed securely through third-party payment processors)

We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send related information - Send technical notices, updates, and support messages - Respond to your comments, questions, and requests - Monitor and analyze trends, usage, and activities - Detect, prevent, and address technical issues - Comply with legal obligations and regulatory requirements - Protect the rights, property, and safety of Lab-Easy, our users, and others

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include: - Encryption of data in transit and at rest - Regular security assessments and updates - Access controls and authentication mechanisms - Secure data centers with physical security measures - Regular backups and disaster recovery procedures However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records and laboratory data are retained in accordance with applicable healthcare regulations and legal requirements in India.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: - With your consent or at your direction - With service providers who assist us in operating our services (under strict confidentiality agreements) - To comply with legal obligations, court orders, or government requests - To protect our rights, privacy, safety, or property - In connection with a business transfer (merger, acquisition, etc.) - With authorized healthcare providers as part of the service functionality

You have the right to: - Access and receive a copy of your personal information - Correct inaccurate or incomplete information - Request deletion of your personal information (subject to legal and regulatory requirements) - Object to or restrict certain processing of your information - Data portability (receive your data in a structured format) - Withdraw consent where processing is based on consent To exercise these rights, please contact us at sales@lab-easy.in or +91 9425301979.

As a healthcare technology provider, we comply with applicable healthcare data protection regulations, including: - The Information Technology Act, 2000 and its rules - The Digital Personal Data Protection Act, 2023 (when applicable) - NABL guidelines and standards - Medical Council of India regulations - Other applicable Indian healthcare and data protection laws

We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us at: Lab-Easy 3rd Floor Corporate Zone, Capital Mall Hoshangabad Road, Bhopal Phone: +91 9425301979 Email: sales@lab-easy.in